🛒 Ordering & Shopping
1. How do I place an order on your website?
You can start by choosing a product, customising it using our Online Designer, and checking out securely.
2. Can I order custom products without a minimum quantity?
Yes, you can order just one! We don’t require a minimum quantity for custom products.
3. Do you sell blank apparel or do I need to provide my own?
We sell a wide range of blank apparel ready for customisation & you can also BYO -bring your own.
4. Can I order multiple products with different designs?
Yes! You can customise each item individually in your cart.
5. Can I pick up my order ?
Yes—order pickup is available by appointment only from our production studio.
6. Are there any order limits or minimums?
No minimums for most products. Bulk pricing applies to larger quantities.
7. Do you offer rush or expedited orders?
Yes, rush orders are available.
8. Can I cancel or modify my order after placing it?
You can request a change within 24 hours—please contact us ASAP
🎨 Design & Artwork
9. How do I upload my artwork or design files?
During customisation, you can upload images directly or choose from our ready-made designs.
10. What file formats do you accept for artwork?
We accept PNG (transparent preferred), JPEG, SVG, PDF, and EPS. For best results, use 300 DPI PNG .
11. Can I get help with design or artwork setup?
Absolutely! We provide free basic design assistance and mockups before printing. You'll receive them as part of your quote.
12. Can I see product samples before ordering?
We don’t offer physical samples, but we do provide digital mockups upon request. You'll receive them as part of your quote.
13. How do I know if my design will look good on the product?
Our design tool shows real-time previews. We’ll also send mockupsas part of your quote.
14. Can I save my design for future orders?
Yes, just create an account and your saved designs will be stored.
16. Do you offer print-on-demand services?
Yes! Great for creators, small brands or businesses . Contact us to request quote .
🧵 Printing Methods & Production
17. What decoration methods do you offer (like DTG, DTF, embroidery)?
We currently offer DTF printing—best for vibrant, durable designs on various fabrics.
18. How long does production take?
Standard production is 10 to 14 business days.
Express Production 3 - 5 Business Days
Super Express Production 2 Business Days
19. Can I customise my order workflow or production process?
We’re happy to discuss special requests. Contact us directly for bulk or business solutions.
🚚 Shipping, Delivery & Tracking
20. How do I track my order status?
You'll receive tracking details via email once your order is dispatched.
21. What are your shipping options
We offer standard & express shipping Australia-wide with Australia Post
22. Do you ship internationally?
Yes, we do
23. Can I print live shipping labels through your platform?
Not at this stage, but we’ll send you all shipping information once fulfilled.
💰 Quotes, Pricing & Payments
24. How do I get a quote for my custom order?
Use our online designer see price or use Quick Quote or Request a quote so we will get back to you with bulk price
25. What payment methods do you accept?
We accept credit cards, Apple Pay and Google Pay
26. Is my payment information secure?
Yes. Our site uses encrypted SSL protection and secure payment gateways.
27. How do I use discount codes or promotions?
Enter the promo code at checkout in the “discount code” field.
28. Can I create an order without a website account?
Yes, guest checkout is available. However, having an account makes it easier to reorder.
🔁 Returns, Refunds & Changes
29. What is your refund policy?
We offer refunds or reprints for defective or incorrect items. Custom orders are final unless faulty.
30. How do I request a refund or partial refund?
Please contact us within 7 days of receiving your order with photos and order details.
31. How do I handle returns or exchanges?
We don’t accept returns for custom items unless faulty. Contact us if there's an issue.
👥 Accounts & Management
32. How do I manage my account and order history?
Log into your account to view order history, saved designs, and manage personal info.
33. How do I update my shipping or billing information?
Log into your account and go to Settings > Address Book or update during checkout.
34. Can I reorder a previous order easily?
Yes, go to your order history and select “Reorder.”
35. How do I download my previous artwork files?
You can access and download saved files from your account dashboard.
📞 Customer Support
36. How do I contact customer support?
You can reach us via our Contact us page , email, or live chat during business hours.
37. Still got questions?
We’re always here to help. Feel free to contact us anytime!
